Frequently Asked Questions

Yes! Service dogs are welcome at no cost.

Yes, Fairmont Empress has four accessible rooms with door frames that have ample room for wheelchair access. These bathrooms have grab bars and adjustable shower heads. Wheelchairs are available for guests’ use inside the hotel.

Fairmont Empress is also pleased to have rooms that are well suited for the hearing impaired. These rooms feature portable closed converters for the television and alert strobe lights over the doorways.

For more information, please contact the hotel at 250-384-8111.

Caring for our valued guests and employees is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for you, visit Accor’s ALL Safe and Well website.

Yes, Fairmont Empress has an indoor heated swimming pool, indoor whirlpool, children’s wading pool, two saunas as well as men’s and women’s change rooms.

Our fitness centre is equipped with all the latest in stationary bikes, ellipticals, stair climbers, treadmills, free weights and weight machines. We have Reebok apparel and footwear, and yoga mats available for guests. We also offer complimentary guest BMW bikes, available on a first-come, first-served basis (ask the Concierge Team for details).

Willow Stream Spa at Fairmont Empress is Vancouver Island’s most luxurious spa. This full service spa offers face and body treatments, massage services, salon services and a unique Spa Ritual that includes steam room, Finnish-style sauna and mineral bath whirlpool.

There are a number of car rental companies at YYJ airport as well as several car rental locations in downtown Victoria.

Guests can self-park for $35 per night. This rate includes in-and-out privileges until 4:00pm on your check out date. Valet parking is available for $49 per night. Electric car charging is also available.

Fairmont Empress is pleased to provide some options for over-height, recreational vehicles or trailers.

Victoria International Airport is located 27km (17mi) from Fairmont Empress.

Travel time is approximately 30 minutes by car.

Visit our Contact Us page for more information about Air Travel.

Fairmont Empress is located at 721 Government St, Victoria, BC V8W 1W5

Visit our Contact Us page for detailed directions.

Fairmont Gold offers an exclusive hotel-within-a-hotel experience. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service to each Fairmont Gold guest. The VIP service begins the moment you arrive at the specially reserved reception desk on the private Fairmont Gold floor.

Fairmont Gold Amenities include:

Private floor with its own reception desk for check-in
Private lounge exclusively for Fairmont Gold guests
Healthy complimentary continental breakfast in lounge
Complimentary afternoon canapés and honor bar in lounge
Complimentary use of a boardroom in select locations
High-speed internet access in the Gold Lounge
In-room high-speed internet access
Complimentary newspapers and personalized wake-up calls
DVDs, CDs, books and games for your use
Dedicated Fairmont Gold Manager

To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.

You can contact us online or by phone, fax or email. Visit our Contact Us page for details.